Return Policy

Return Period

You have 14 calendar days from the date of delivery or service completion to request a return or cancellation of your order. This return period applies to:

• Completed installation services
• Design consultation services
• Physical products and materials (if applicable)

To initiate a return, you must notify us in writing within the return period by contacting us using the contact information provided at the end of this policy.

Return Conditions

To be eligible for a return, the following conditions must be met:

• The return request must be made within the specified return period
• Items must be in their original condition, unused, and with original packaging (where applicable)
• For installed services, you must provide reasonable access to allow removal if requested
• Any damage or wear must not be due to misuse or negligence on your part
• Proof of purchase or service agreement must be provided

We reserve the right to refuse returns that do not meet these conditions or that have been damaged through improper use or handling.

Return Shipping Costs

Return shipping costs are determined as follows:

• Defective or incorrect items: We will cover all return shipping costs
• Change of mind returns: You are responsible for return shipping costs, unless otherwise agreed
• Service cancellations: No shipping costs apply, but cancellation fees may apply as outlined in the Cancellation Policy
• Removal services: If removal of installed services is required, removal costs may apply

We recommend using a trackable shipping service and purchasing shipping insurance for valuable items. We are not responsible for items lost or damaged during return shipping unless we arranged the return shipping.

Return Process

To initiate a return, please follow these steps:

1. Contact us within the return period using the contact information provided
2. Provide your order number or service reference and reason for return
3. We will review your request and provide instructions for return or cancellation
4. If approved, follow the return instructions provided, including any required documentation
5. Ship items back to us (if applicable) using the provided return address
6. Once we receive and inspect the returned items, we will process your refund within 14 business days

Please note that processing times may vary depending on the nature of the return and the time required for inspection and verification.

Non-Returnable Items

The following items and services are not eligible for return:

• Custom-made or personalized items designed specifically for your space
• Perishable items such as live plants (unless defective or incorrectly delivered)
• Services that have been substantially completed or consumed
• Items that have been damaged through misuse, abuse, or negligence
• Items returned without original packaging or with missing components
• Digital products or services that have been accessed or downloaded

In cases where items are non-returnable but issues arise, please contact us to discuss possible solutions or remedies.

General Legal Requirements

This return policy is provided in accordance with applicable consumer protection laws. Your legal rights as a consumer are not affected by this policy. In particular:

• If goods are defective or do not match their description, you have legal rights to a refund, repair, or replacement
• If services are not provided with reasonable care and skill, you may be entitled to a refund or re-performance
• This policy does not limit your statutory rights under applicable consumer protection legislation

If you believe you have a legal claim that is not covered by this return policy, please contact us to discuss your situation.

Cancellation Policy

You may cancel your order or service agreement under the following terms:

• Before service begins: Full refund of any deposit or payment made
• After service begins but before completion: Refund of any uncompleted portion, minus reasonable costs for work already performed
• After service completion: Subject to the standard return policy terms and conditions

Cancellation fees may apply if:

• Special orders or custom materials have been procured
• Significant preparation work has been completed
• Cancellation occurs with less than 48 hours notice of scheduled service

Cancellation fees will be clearly communicated before any charges are applied.

Refund Procedure

Once your return is approved and processed, refunds will be issued as follows:

• Refunds will be issued to the original payment method used for the purchase
• Processing time: 14 business days after we receive and inspect returned items
• Shipping costs (if applicable) will be refunded only if the return is due to our error or defective items
• Any discounts or promotional amounts applied to the original purchase will be reflected in the refund amount

You will receive a confirmation email once your refund has been processed. Please note:

• Credit card refunds may take additional time to appear on your statement (typically 5-10 business days)
• Bank transfers may take 3-5 business days to process
• If you do not receive your refund within the expected timeframe, please contact us immediately